15
Apr

With Windows Phone 8.1, Microsoft Sees an Opportunity to Emphasize the Personal in the Consumer PC Experience

As Joe Belfiore, Corporate Vice President, Operating Systems Group (PC, Tablet and Phone) states at the start of his keynote presentation at Microsoft’s Build 2014 Conference, one of the drivers for the Windows Phone O/S was to produce an experience “a little bit less like technology, and a lot more about you”. Belfiore then claims “we think Windows Phone is the world’s most personal smart phone”.

This preamble leads up to the public debut of Cortana, Microsoft’s personal assistant feature, which will be a very prominent new feature of Windows Phone 8.1 when it is released to the user community this summer. As Belfiore demonstrated, Cortana represents a substantial enhancement to the voice-activated capabilities of Windows Phone. The added power of this personal assistant amounts to a combination of a presumably embedded Bing client, and a set of data collection and analytics features designed to quickly put together a richly featured profile of the owner of the Windows smart phone.

All of the above is very significant, but I want to use this post to illustrate an important component of the Microsoft® computing brand. As I wrote in 2012, in a post to this blog titled Microsoft Understands the Evolution of Personal Computing from Desktop Computers to Handheld Devices, consumers now refer to PCs, but rarely to “personal computers”.

This evolution of consumer awareness of the “personal computer” into simply the “PC” amounts to bad news for product marketers of PC products, applications, etc. In its ad for the SuperBowl, in 1984, Apple at once echoed a comparable emphasis on the personal, but combined it with a notion of the Macintosh as the computer of “the revolution”. The outcome of this marketing communication effort is history.

But Microsoft certainly has an opportunity to reclaim the personal. Belfiore’s presentation of Windows Phone 8.1 at Build 2014 continues the branding effort for Windows Phone as the Personal Smart Phone (synonymous, for me, with the notion of computer), which I picked up back in 2012. This is good news for the Windows Developer community. It would be helpful if the Marketing Communications team could come up with a better method of delivering the same message to consumers.

Ira Michael Blonder

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