For most business users, Microsoft’s Office suite is a familiar set of computer tools. But some of this familiarity is associated with a hybrid “feature rich” and “hard to use” brand. Simplifying this branding, by turning down the “hard to use” component may help Microsoft’s efforts to persuade more of its business customers to migrate to its Office 365 cloud, SaaS offer.
Tom Petrocelli touches on some of this problem in an article posted to CMS Wire on August 7, 2014. In The Barriers to Working like a Network in Office 365. Petrocelli focuses, specifically, on the collaboration features of Office 365, which makes sense given his reference to “work like a network”, which is a concept Jared Spataro (Microsoft’s General Manager of Enterprise Social) presented in a post to the Office Blog back on March 3, 2014.
This writer has first hand experience with the Office 365 conundrum resulting from a combination of “two many features” and “too many ways to get it down”. It took weeks for him to figure out OneDrive for Business, and how it interacts with SharePoint Online (another component of the Office 365 suite).
The aversion instilled from this confusion was further exacerbated by what he could only assume to be a poorly coordinated offer, by Microsoft, for its Office 365 business customers: each subscriber to Office 365 for business would receive 1 TB of cloud storage for its OneDrive for Business service, but only 25 GBs of storage for SharePoint Online. This made little sense as, on the surface (no pun intended), SharePoint Online appears to have all of the components required to provide business consumers with a fast and accurate method of finding just the content they need, should they opt to use enterprise search. In contrast, OneDrive for Business did not appear to have the same capabilities. The fog only cleared when he discovered OneDrive for Business is actually a SharePoint Online Document Library, with some added features.
Petrocelli’s article, and the personal example, above, both talk about too many ways to get things done when business consumers need to collaborate. But this post purports to talk about too many components of a product branding message. Where’s the connection? The connection can be found in the market messaging Microsoft is presently creating and articulating around its efforts in the enterprise search market. In this writer’s opinion, there are too many components to this message, which, ultimately will likely only confuse business consumers.
If Microsoft can renovate its product branding strategy around some simpler themes, the process of persuading business consumers to migrate to Office 365 can only get easier. The related costs may be less, as well, helping the profitability of the product.
© IMB Enterprises, Inc. & Ira Michael Blonder, 2014 All Rights Reserved