Continuing a Comparison of Cortana and OK Google for queries likely to be popular with mobile users

Getting driving directions is likely to be a very common need for mobile computing. I used Cortana and OK Google to put together driving directions with very different results. I picked a location forty miles from my home and simply asked each personal assistant to provide me with driving directions.

The response I received from Cortana was less than satisfactory for two reasons: 1) Cortana cut me off in mid query on two of my three attempts. Pauses appeared to be interpreted, incorrectly, as end-of-voice-query field delimiters. So the audible responses I received on both of these unsatisfactory results were wrong. The response to my third attempt to present the destination was even worse. Instead of receiving an audible reply, I was presented with a results page from Bing with a list of results, all of which were relevant to the location I was after, but, if I had been driving, would have been entirely useless. 2) When Cortana correctly understood my question, the app started the “Bing Here” mapping application, with its own voice response component. This is not necessarily a problem, but for the otherwise computer limited user (my wife is a good example of this type of person), the kind of seamlessly integrated response I received from “OK Google” to the same query would have been preferred.

It’s worth adding a bit to the above critique. There are likely to be a good set of voice commands sure to prompt Cortana to reply with an audible answer. I was not able to find them. When I attempted to start my direction query with “Navigate to” as per a command I found on the list at Cortana Commands List – Microsoft Voice Commands – Video, the reply I received was erroneous “navigate to 57th Street in Manhattan, between 6th and 7th Avenues” was intrepreted as “navigate 257th St. between sixth and 7th ave in Manhattan”. The results were served as a list of links, and, once again, Cortana wasn’t helping.

In contrast, “OK Google” correctly fielded a request phrased as “get directions to West 57th Street, Manhattan, NY” and replied, correctly, with an audible answer. What’s more, “OK Google” “spoke for” the Google Maps app in precisely the kind of seamless handshake needed for computer challenged users, as I mentioned above. As I will explore in the next post to this blog, the question of how best to serve up a seamless response to this type of query, and what a successful effort has to say about the usefulness of search across the set of apps someone happens be be using, is, in my opinion a big one.

Bottom line: I was better able to find a list of useful voice commands to produce the kind of audible reply I required for “OK Google” than was the case for Cortana. One would hope Microsoft will move to correct this issue and close the gap, at least as regards the list of commands one needs to use to elicit a desired audible response from Cortana.

Ira Michael Blonder

© IMB Enterprises, Inc. & Ira Michael Blonder, 2014 All Rights Reserved

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