Seamless access to all other personally important apps should be a mandatory feature of any high value personal assistant app

The differences I’ve noted between Microsoft’s Cortana, and Google’s competitive Google Now and OK Google, which I cited in the prior two posts to this blog and are important for me, are emblematic of my need for a Personal Assistant (PA) application to seamlessly interact with like applications on any mobile computing device I own. I imagine I’m not alone in this. So how do Windows Phone 8.1 and Android 4.1 KitKat compare on this point?

When I ask Cortana directions, the PA passes the request over to Bing Here maps. Once the handoff is complete, any voice interaction appears to be with the Bing Here app, and not with Cortana. In contrast, when I set Google Now and “OK Google” on the same task, the voice interaction is strictly with “OK Google”, which appears to manage the Google Map application for me.

This distinction is potentially a big deal if either PA is limited as to just what can be indexed when it comes to compiling a set of content for search. Let’s include Microsoft’s Delve Office 365 application into the discussion. I have added Delve to the Office 365 E3 plan I maintain for my business. But when I use Delve I don’t get much of anything at all. Why? I am a consultant and the only user on the Office 365 subscription I maintain for my business. As well, I am not making much use of One Drive for Business, but I am making a lot of use of the rest of SharePoint Online for an Enterprise Document Management (EDM) application.

Nevertheless, when I call up the Delve application, I am served with the following message: “Give Delve more to work with[:] Store and share your documents where Delve can get to them, such as in OneDrive for Business, and Delve will automatically bring you the most relevant content.” But why can’t Delve work with the content in the Document libraries I’ve set up in Office 365, or with the voluminous amount of email messaging I have available across my email accounts (I have more than 5 active email accounts)?

Unfortunately I haven’t an answer to share with readers on this question. But it may be helpful to consider why, and how product marketing at Microsoft opted to proceed careful with regards to just what information Delve would be permitted to parse, index, and then to serve up in response to queries. Unfortunately (or fortunately, depending on which side of the Privacy debate a reader happens to choose) I suspect privacy concerns have limited how this potentially very helpful application can do.

Bottom line: I find Google Now, “OK Google” approach to a PA to be more useful right now. I’m genuinely excited about what a “manager of managers” kind of PA can do to help my personal daily productivity. Perhaps readers will share this enthusiasm.

Ira Michael Blonder

© IMB Enterprises, Inc. & Ira Michael Blonder, 2014 All Rights Reserved

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