Does Google face a difficult internal challenge as it addresses the enterprise computing market with products?
Perhaps the biggest obstacle to Google for work improving its success in the enterprise computing market is Google’s approach to marketing communications. Where are the blogs? Is there an easy-to-find repository full of the kind of promotional information enterprise tech consumers have demonstrated an interest in digesting? How do Google’s communications efforts compare to its peers?
The answer to each of the three questions posed above is, unfortunately, not promising:
Where are the blogs?
Unless/until one lands on the Google for work “home page”, Google for Work, it is not likely readers will be able to locate the “for work” blog. The blog is mentioned in a vertical column located on the right of the very bottom of the home page under a curious title, “Keep in Touch”.
A search of blogger (which is now a component of Google, itself) did not produce any “Google” blogs with the content enterprise IT management traditionally has been shown to consume.
Is there a familiar spot on the web where business management can visit to read the latest news on Google’s products for enterprise computing?
If one assumes the Google Work (or is it “for work”?) page to be the online repository for any/all information about enterprise computing products offered by Google, disappointment will likely follow. “Google for Work” maintains a Twitter page, @googleforwork. A quick review of the tweets on the page revealed a lot of content located on Google + pages. All of these entries should be linked to the “Google for Work” home page. But, unfortunately, this is not the case. The Twitter page is a better bet. Though even a search of the Twitter page will not reveal all of the content published on topics related to the Google for work offers.
How does Google’s MARCOM for “Google for Work” compare?
I spend quite a bit of time working with marketing communications material published by Microsoft, arguably, Google’s most formidable challenger in the enterprise computing market. Blogs are a prominent feature of Microsoft’s core web sites:
“Blogs” are accessible via a click on a link prominently displayed on the Office home page. The link, admittedly, is located towards the bottom of the page as is the case with the blog link on the Google for work site.
On the MSDN web site, blogs are accessible via a click on the “Community” tab on the horizontal navigation bar at the top of the page, and then a click on the “Blog” hot link exposed to the site visitor.
Oracle maintains an even more extensive set of blogs than Microsoft and, once again, collects the blog content within a “Community” link. IBM does, as well, though the IBM content is not centralized.
Google should re-architect its marketing communications effort for the “Google for work” product line if it is to succeed. Some thought should also go into choosing a better brand name for the product.
Ira Michael Blonder
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