17
Nov

Comments on Cortana and Google Now (OK Google)

After a wait of seven months (five beyond an original expectation), I finally received an update to Windows Phone 8.1 for my Lumia 925 (T-Mobile is the cellular carrier) during the first week of November, 2014. Cortana, Microsoft’s “personal assistant” was included, despite rumors I had heard to the contrary from some contacts located internationally.

Around the same time of this update to my primary smartphone, I received an invitation from Google to take a look at their “inbox” email product. In order to participate, I needed to first add the “inbox” app to a mobile phone. So I decided to add a smartphone running Android O/S to my set of computing devices. I found an offer from T-Mobile for LG’s D-415 “Optimus L90”, running Android 4.1 KitKat. I could buy the mobile phone, outright, for $79.99 (included a $20 trade-in for an Apple iPhone 4S). I purchased the phone and, therefore, will comment here on some impressions on Google Now aka “OK Google”, as well.

Before jumping into my initial thoughts on both of these personal assistant apps, I would like to point readers back to the last post to this blog, Any meaningful feature gap between high end and low end smartphones has been obliterated. I based my positions, expressed in the post, on my initial opinion about the LG D-415. Bottom line: I think this phone represents an enormous bargain compared to smartphones at the high end. I’ve been using it for about two weeks to track a daily walk (complete with mapping via GPS) and can’t complain at all about its performance. When the purchase price is considered, along with the 27 months of $22.00 per month I will, altogether, end up paying T-Mobile for my Lumia 925, I can’t overstate the value of the LG smartphone.

Cortana

I was disappointed by my first few days using Cortana. Our family includes a member with a pronounced European accent. When she attempted to use Cortana, the results were far off. Cortana did not understand the questions asked and, worse, never offered my family member an opportunity to train for voice recognition. In all fairness, I need to note “OK Google” shares this disinterest in training for better voice recognition. Is this oversight the result of no charge for either personal assistant? Perhaps, though readers should understand I have no substantive information to support the notion.

Another annoying feature amounted to an apparently arbitrary process whereby Cortana, the personal assistant, served up responses audibly, or with a page of text results. Perhaps I’m missing something. Microsoft does provide some guidelines about the questions Cortana can, and will answer. But I would recommend they make the limitations on audible response clearer. My attraction (which I can’t help but think most users will share) is for all responses to be made audibly to questions asked.

Finally, Cortana appeared to be stumped by some questions Google Now, aka “OK Google” could answer. I personally was very disappointed at this result. I am a big fan of Microsoft and had high expectations of the “power” of Cortana given all of the content published about how this personal assistant app leverages “Office Graph”, Bing, etc. But, bottom line, I stumped Cortana a few times where, in all fairness, the app should have served up a valid answer.

OK Google

As just mentioned, “OK Google” (is the name “OK Google” or is it “Google Now”? This ambiguous branding should be corrected) adroitly answered questions about an upcoming European election correctly, and, even better, with an audible response. But I do need to note the difficulty I experienced (and continue to experience) simply locating the right app for the “OK Google” feature. In contrast, it’s hard to miss the button for Cortana on Windows Phone 8.1.

In the next post to this blog I’ll make some comments about how each of these personal assistants handled a likely common requirement — getting driving directions.

Ira Michael Blonder

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